SCANNER FREEMONT / Data Analyst
Freemont is responsible for the digital conversion of survey responses while adhering to strict quality standards set forth by its managers. Freemont began its career at TruScore in 1996 as a Data Analyst and quickly became pivotal to TruScore's success. As the years passed, Freemont has slowly matured into part-time Data Analyst while also holding many positions in the work environment including On The Floor, On The Empty Desk, and Hold The Door (AKA Hodor).
RON SACCHI / Master Coach
A former Operations Manager in the High Tech Industry, Ron Sacchi brings decades of leadership and management experience to the organizational development and the executive coaching arena. An energetic thought-leader with a track record of success in all areas of Human Capital development, he has consulted and coached managers in start-ups, joint-ventures, high tech, pharmaceuticals, and media. Because of his business acumen and creative approaches to behavioral change, he is respected in the HR community specifically for the ability to direct, motivate, influence and inspire leaders to improve performance.
Holding an MBA from Saint Mary’s College, Mr. Sacchi is also licensed in various management, leadership and psychological profiling tools.
CARLANN FERGUSSON / Master Coach
Carlann inspires leaders to reconnect to their individual purpose and lead with contagious energy. She ensures leaders gain deep self-awareness and eliminate self-sabotaging behaviors. Her guidance is based on coaching, training and selecting hundreds of executives across diverse companies as well as her own journey into the executive ranks.
Carlann is the author of the highly acclaimed book The Insightful Leader: Find Your Superpowers, Crush Limiting Beliefs and Abolish Self-Sabotaging Behaviors (Praeger, June 2018). She holds a master’s degree in Industrial-Organizational Psychology. Her thirty years of experience include leadership roles in Fortune 500s, the private sector, and the U.S. Government. Carlann has been a featured guest on ABC News Radio, Wharton Business Radio and has been cited in CBS MoneyWatch, International Business Times, Newsday and Workday.
DR CHUCH MELTZER / Master Coach
Dr. Chuck Meltzer is a Master Coach and President of the SynTECGroup, an organizational development consulting firm. As an executive coach, he draws on his training at a doctoral level in psychology, direct senior management experience and management consulting with a wide cross section of industries. He has developed an extensive series of strategies to assist leaders in creating organizational wide and personal change. Dr. Meltzer has a decade of direct senior management experience and 20 years’ experience functioning within his consulting and coaching practice. His coaching approach is solution focused and time framed. Based on determined goals, a personally customized approach to the process has enabled his clients to realize sustainable change in a manner that allows them to enhance their effectiveness and success as leaders within their organization.
Dr. Meltzer is certified and a master trainer in several coaching assessment tools that he employs within his practice.
ERIN HIRSCHLAND / Master Coach
Erin is an organization development expert with nearly two decades experience serving organizations of all sizes across industries on a broad range of issues. Working with leadership teams, she helps articulate an actionable vision and corresponding values, connecting these to organizational strategy, execution and results. Her tools of choice include senior team retreats, one-on-one executive coaching and proven survey and related instruments.
Erin’s additional expertise includes designing employee selection systems, developing performance management tools that increase performance across the organization over time and employee and customer experience metrics. An effective facilitator and coach, Erin works with leaders and their teams to build trust, commitment and results.
She holds a Bachelor of Arts degree in Psychology from the University of California, Santa Barbara and a Master of Arts degree in Industrial/Organizational Psychology from the University of Colorado.
SONYA D HAMILTON / Senior Assessment Consultant
Sonya is a Senior Assessment Consultant at TruScore with over 24 years of experience designing and delivering 360 feedback solutions and providing 360-based coaching, training and interpretation.
Sonya has extensive experience working with Managers and Leaders, guiding them through the feedback and development journey and providing insights and direction to help maximize their impact within the organization. Sonya’s areas of expertise include 360-based coaching, 360 data analysis and interpretation, Train-the-Trainer certifications, facilitation, survey & questionnaire design, and the design and delivery of assessment programs.
Sonya has a Bachelor’s degree in psychology and a Master’s of Science degree in Industrial & Organization Psychology from Springfield College with a specialty in Counseling and Psychological Services. She is a Master Trainer for TruScore and the Clark Wilson Task Cycle surveys receiving a Certificate of Achievement in “How to Train a Trainer”. In addition, Sonya is certified to administer a variety of other psychometric instruments including employee engagement and organizational instruments as well as the line of Hogan Personality Assessments.
KAYLEY MOTZ / Assessment Advisor
Kayley draws on her extensive customer service background to provide clients with prompt, quality support. In her role as Assessment Advisor, Kayley works to ensure clients’ needs are being met. She assists in project set up and management, as well as processing and quality checking feedback reports. Kayley also aids in the execution of the day-to-day responsibilities of the production team, such as coaching session scheduling and tech support.
CRYSTAL HUGHES / Assessment Advisor
Crystal leverages her extensive background in Industrial-Organizational (I-O) psychology as she manages the day-to-day operational and tactical aspects of multiple and large scale projects for TruScore.
Crystal assists clients with setting up and managing feedback projects, and serves as the point of contact throughout the entire process. She quality checks feedback reports, and provides tech support when needed.
ELLIE SOLOMON / Assessment Advisor
Ellie manages project implementation for the entire 360 assessment feedback process and ensures that each client’s unique needs are met on time and in an efficient manner. Ellie consults with clients who use TruScore’s off-the-shelf Task Cycle® instruments as well as providing hosting solutions for clients using their own survey content, including custom processes and reports. She helps clients navigate through the TruScore® survey hosting software, having literally written the handbook that several clients are using.
She coordinates and implements all translation efforts, including soliciting bids, managing timelines, providing files to the translation companies, implementing translations for the web pages, and testing.
ULLA WESTERMANN / Software Engineer
Ulla uses her years of experience as a software engineer to maintain and add new features to TruScore's applications. She also helps with customizing feedback reports based on client needs.
HANK CURTIS / Business Development Manager
Hank manages and assists in the analyzing, planning, research, and development of TruScore’s objectives and strategic plans in order to achieve business opportunities, growth, and financial profitability.
Hank drives the expansion of TruScore’s direct sales, establishes relationships with TruScore’s clients, identifies clients, and keeps up-to-date on industry trends and client developments.
TAYLOR BRANTON / Bookkeeper
Taylor is responsible for managing payroll and employee fringe benefits programs, in addition to organizing company gatherings and outings. Taylor oversees day to day accounting needs as it relates to client invoicing, accounts payable, and general compliance requirements. She also has a hand in month, quarter, and year end reports and works closely with the CEO and CTO to furnish details necessary to make accurate business projections and decisions.
KURT BLAZEK / Design Director
Kurt uses a unique blend of strategic thinking with dynamic executions to create TruScore’s visual and interactive design. He is responsible for creating, evolving, and sustaining the company’s brand to internal and external stakeholders through multiple mediums. He oversees all of TruScore’s digital strategies, along with the implementation of social media tools and techniques.
Kurt leverages TruScore’s marketing and messaging information to identify, evaluate, and apply methods to maximize the effectiveness of the search campaigns across all of the major search engines. He tracks and measures the ROI of search engine rankings, direct print, and marketing websites.
JOSH SHEETS / Chief Operations Officer
Josh is responsible for all day-to-day aspects of managing the operations and various functional areas including business development, sales and marketing, client delivery, vendor relations, human resources, and IT.
Josh helps to ensure outstanding customer service, and the administration of long-term and day-to-day business processes that complement the delivery of high quality, innovative customer-focused survey tools, assessments and hosted survey offerings.
TOM KUHNE / Managing Partner and CTO
Tom joined TruScore in 1995 and has served in a number of roles, including Data Analyst, IS Manager, and VP & CIO. In his current role as Managing Partner and CTO, Tom is the driving force behind TruScore's technology vision for the present and the future. He manages all aspects of TruScore’s information systems, ensuring all systems meet the highest functionality and security standards.
Tom enjoys working hand in hand with clients and partners to make sure TruScore® delivers the technology and advancement that has become expected of it as a leader in the online assessment marketplace.
DEREK MURPHY / Chief Executive Officer
Derek joined TruScore in 1996 and has served in a number of roles, including Data Analyst, Operations Manager, and President & COO. In his current role as CEO, he is responsible for planning and implementing the strategic direction of the company. In addition, Derek is involved in product development and overseeing the day-to-day business operations for TruScore.
TruScore founder Dr. Daniel Booth, a pioneer in the field of assessment of leadership and management skills, served as a mentor to Derek for more than a decade. During this time, Derek became certified on TruScore’s full line of management and leadership assessments. He currently uses these skills to lead content debriefings with customers and partners on a regular basis.
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Taking the reins at one of the largest and most influential companies in history is an undoubtedly daunting assignment. Following in the footsteps of one of the most important figures in modern history only adds to the challenge. Satya Nadella, the man tabbed for taking Microsoft into a new era of influence and prosperity as CEO, brings a wealth of experience, a uniquely international perspective, and a leadership style that will be tested as he commands an employee base of over 100,000 professionals.
This transfer of leadership comes at a time when Microsoft faces challenges unlike any in the company’s storied history. With new avenues spawned from; a diverse array of tech platforms, the ever-expanding wireless and mobile markets continuing to explode across the marketplace, and a recent history of playing catch-up to other Silicon Valley upstarts, Nadella looks to carve out a bigger slice of market share for Microsoft with a fresh, new leadership style.
Satya Nadella is just the third of Microsoft’s CEOs and the first to be promoted to the helm having not been part of the founding of the company. Following his 1992 hire from Sun Microsystems, Nadella has spent 22 years with the Redmond-based tech giant in executive roles. Though Microsoft has seen its luster tarnished over the past decade, the company’s imprint on the PC market continues to dwarf all others. Still, the vast majority of PCs sold today, come equipped with the familiar Windows operating system platform. The company’s foray into the post-PC world is what continues to challenge Microsoft and will be a critical arena for Nadella and his staff to address.
Change is good…except when it’s bad. One of the most relied upon adages in any endeavor is that at some time things will change. Oftentimes change is visited upon a company by unforeseen outside influences; a market contraction, an event that disrupts the supply chain, or the sudden departure of valuable talent. Other times, change within an organization can come voluntarily, as a necessary means for survival or to move in a direction that will bring future prosperity and a strengthened position within a market. In either case, leadership during a time of transformation will make the difference between a successful shift and a disastrous one.
Quality leadership requires managers who are not only prepared and adept at handling matters during the sublime, but leaders who are agile and composed enough to navigate through turbulence. The keys to effective management during times of transformation are varied, with each leadership trait playing a critical role in the effective stewardship of the company through the turmoil of change. To ensure your company has what it takes to survive and even thrive through the adversity that transformation can bring, pay diligent attention to a few crucial leadership attributes that will serve you well and lead your company back to a more serene environment.
As the tide continues to turn and the economy steadily (if sluggishly) rebounds from a historically trying recession, the outlook for most companies shifts toward efforts that will ensure their ability to take advantage of a more fruitful marketplace. One of the most important avenues to pursue involves training and an overall initiative of investing in employees. While the potential array of investment strategies varies based on industry and other factors specific to certain enterprises, 2014 is a time in which investing in the development of employees serves as an invaluable tool for prosperity going forward. Three of the most important factors employee training investment can affect are business efficiency, retention of employees and overall cost-effectiveness.
"If you have a positive attitude and constantly strive to give your best effort, eventually you will overcome your immediate problems and find you are ready for greater challenges." - Pat Riley
Motivation is one of the most difficult actions to maintain on a consistent basis. When dealing with a group of individuals, this problem intensifies, and the business can lose out on new potential sales and lose longtime customers. In order to ensure steady growth and maintain customer satisfaction, team members have to work hard both together and individually. This is where team leaders find the biggest challenges. They don't understand how to consistently keep their teams motivated. Their current practices aren't working and what's good as an industry standard may not work well for them. Surprisingly, turning things around isn't that hard -- in fact, it's quite simple.
What makes Richard Branson so cool? For starters, he built the first airline to sell tickets into space with Virgin Galactic, he was chosen by young entrepreneurs as the Ultimate Business Role Model and he’s probably the only CEO you can name who has won a Grammy.
To call his management style “unconventional” would be a gross understatement. For example, he promotes a hands-off approach to management that encourages employees to make their own decisions. Failure is taken in stride as proof that his people are really stretching themselves. For another, he has made it clear that brand awareness is a much higher priority than profits. It sounds like a recipe for disaster, but there’s no question he has been successful. The Virgin brand has proven itself successful across a range of industries, from a record shop, to an airline, to a telecom provider and 400 other companies. His personal wealth is estimated over $4 billion and he shows no signs of slowing down. His supporters say he has astounding foresight. His distractors say it’s just dumb luck.
Finding an ideal work-life balance can be tricky. The demands of both can take a toll for those who are not careful. Putting in long hours at the office and then long hours commuting, shuffling kids to activities and maintaining household responsibilities can leave even the most energetic people exhausted and burned out.
This is where balance comes in. The ideal work-life balance allows for both areas of life to co-exist peacefully, with neither spilling over into the other. The ability to be fully present at work, without the distractions of home life seeping in is essential to performing at one's best. By the same token, the ability to leave work at work instead of taking it home is important, and means the difference between a full and happy life and a stressed and overwhelming one.
Extroverts are the new black in business, but don’t write introverts off just yet. There are times when the thoughtful, reflective leadership style is an effective alternative to outgoing, gregarious extroversion. Conversely, there are times when taking the bull by the horns and expressing one's thoughts makes all the difference. Look at the best practices for mitigating the limitations akin to both managing styles.
Surprisingly, according to one Harvard study, which style is best for your business depends largely on your subordinates. When staffers are eager to share new ideas, address problems or suggest new solutions, introverts will foster an innovative, creative company culture.
So, you've discovered that your business needs a change -- and that change is how your employees work. You've decided that they need to be more engaged, more motivated and that your leadership style has to change, but something just isn't working. Your employees are resisting, almost on the urge of revolting, but why? I'll tell you -- they don't know why they have to change. Change without reason, is as good as no change at all. All the tips in the world for how to engage your employees just won't matter if you can't implement them correctly. Here are a few steps that you can utilize to initiate change.
The Booth Company (TBC), a global assessment company with over 4 decades of experience, specializing in 360 degree feedback and survey customization, has 4 surveys featured in the recently published “Feedback to Managers: A Guide to Reviewing and Selecting Multirater…
It’s no secret - Happy workers have a tremendous impact on productivity and keeping down costs. For many workers, flexibility is a key to maintaining a positive environment. Research shows that employees feel important when management makes it easier for them to work around their personal schedules. Not only does this increase demand for flexibility in scheduling, but it also suggests that companies should reevaluate where and how work is completed and their control over how employees spend their time.
According to a Gallop Poll, over $350 billion are lost each year due to satisfaction problems in the workplace. Changing management techniques and adopting the best practices can help your staff feel their jobs are truly a benefit to their lives.