SCANNER FREEMONT / Data Analyst

Freemont is responsible for the digital conversion of survey responses while adhering to strict quality standards set forth by its managers. Freemont began its career at TruScore in 1996 as a Data Analyst and quickly became pivotal to TruScore's success. As the years passed, Freemont has slowly matured into part-time Data Analyst while also holding many positions in the work environment including On The Floor, On The Empty Desk, and Hold The Door (AKA Hodor).

RON SACCHI / Master Coach

A former Operations Manager in the High Tech Industry, Ron Sacchi brings decades of leadership and management experience to the organizational development and the executive coaching arena. An energetic thought-leader with a track record of success in all areas of Human Capital development, he has consulted and coached managers in start-ups, joint-ventures, high tech, pharmaceuticals, and media. Because of his business acumen and creative approaches to behavioral change, he is respected in the HR community specifically for the ability to direct, motivate, influence and inspire leaders to improve performance.

Holding an MBA from Saint Mary’s College, Mr. Sacchi is also licensed in various management, leadership and psychological profiling tools.

CARLANN FERGUSSON / Master Coach

Carlann inspires leaders to reconnect to their individual purpose and lead with contagious energy. She ensures leaders gain deep self-awareness and eliminate self-sabotaging behaviors. Her guidance is based on coaching, training and selecting hundreds of executives across diverse companies as well as her own journey into the executive ranks.

Carlann is the author of the highly acclaimed book The Insightful Leader: Find Your Superpowers, Crush Limiting Beliefs and Abolish Self-Sabotaging Behaviors (Praeger, June 2018). She holds a master’s degree in Industrial-Organizational Psychology. Her thirty years of experience include leadership roles in Fortune 500s, the private sector, and the U.S. Government. Carlann has been a featured guest on ABC News Radio, Wharton Business Radio and has been cited in CBS MoneyWatch, International Business Times, Newsday and Workday.

DR CHUCH MELTZER / Master Coach

Dr. Chuck Meltzer is a Master Coach and President of the SynTECGroup, an organizational development consulting firm. As an executive coach, he draws on his training at a doctoral level in psychology, direct senior management experience and management consulting with a wide cross section of industries. He has developed an extensive series of strategies to assist leaders in creating organizational wide and personal change. Dr. Meltzer has a decade of direct senior management experience and 20 years’ experience functioning within his consulting and coaching practice. His coaching approach is solution focused and time framed. Based on determined goals, a personally customized approach to the process has enabled his clients to realize sustainable change in a manner that allows them to enhance their effectiveness and success as leaders within their organization.

Dr. Meltzer is certified and a master trainer in several coaching assessment tools that he employs within his practice.

ERIN HIRSCHLAND / Master Coach

Erin is an organization development expert with nearly two decades experience serving organizations of all sizes across industries on a broad range of issues. Working with leadership teams, she helps articulate an actionable vision and corresponding values, connecting these to organizational strategy, execution and results. Her tools of choice include senior team retreats, one-on-one executive coaching and proven survey and related instruments.

Erin’s additional expertise includes designing employee selection systems, developing performance management tools that increase performance across the organization over time and employee and customer experience metrics. An effective facilitator and coach, Erin works with leaders and their teams to build trust, commitment and results.

She holds a Bachelor of Arts degree in Psychology from the University of California, Santa Barbara and a Master of Arts degree in Industrial/Organizational Psychology from the University of Colorado.

SONYA D HAMILTON / Senior Assessment Consultant

Sonya is a Senior Assessment Consultant at TruScore with over 24 years of experience designing and delivering 360 feedback solutions and providing 360-based coaching, training and interpretation.

Sonya has extensive experience working with Managers and Leaders, guiding them through the feedback and development journey and providing insights and direction to help maximize their impact within the organization. Sonya’s areas of expertise include 360-based coaching, 360 data analysis and interpretation, Train-the-Trainer certifications, facilitation, survey & questionnaire design, and the design and delivery of assessment programs.

Sonya has a Bachelor’s degree in psychology and a Master’s of Science degree in Industrial & Organization Psychology from Springfield College with a specialty in Counseling and Psychological Services. She is a Master Trainer for TruScore and the Clark Wilson Task Cycle surveys receiving a Certificate of Achievement in “How to Train a Trainer”. In addition, Sonya is certified to administer a variety of other psychometric instruments including employee engagement and organizational instruments as well as the line of Hogan Personality Assessments.

KAYLEY MOTZ / Assessment Advisor

Kayley draws on her extensive customer service background to provide clients with prompt, quality support. In her role as Assessment Advisor, Kayley works to ensure clients’ needs are being met. She assists in project set up and management, as well as processing and quality checking feedback reports. Kayley also aids in the execution of the day-to-day responsibilities of the production team, such as coaching session scheduling and tech support.

CRYSTAL HUGHES / Assessment Advisor

Crystal leverages her extensive background in Industrial-Organizational (I-O) psychology as she manages the day-to-day operational and tactical aspects of multiple and large scale projects for TruScore.

Crystal assists clients with setting up and managing feedback projects, and serves as the point of contact throughout the entire process. She quality checks feedback reports, and provides tech support when needed.

ELLIE SOLOMON / Assessment Advisor

Ellie manages project implementation for the entire 360 assessment feedback process and ensures that each client’s unique needs are met on time and in an efficient manner. Ellie consults with clients who use TruScore’s off-the-shelf Task Cycle® instruments as well as providing hosting solutions for clients using their own survey content, including custom processes and reports. She helps clients navigate through the TruScore® survey hosting software, having literally written the handbook that several clients are using.

She coordinates and implements all translation efforts, including soliciting bids, managing timelines, providing files to the translation companies, implementing translations for the web pages, and testing.

ULLA WESTERMANN / Software Engineer

Ulla uses her years of experience as a software engineer to maintain and add new features to TruScore's applications. She also helps with customizing feedback reports based on client needs.

HANK CURTIS / Business Development Manager

Hank manages and assists in the analyzing, planning, research, and development of TruScore’s objectives and strategic plans in order to achieve business opportunities, growth, and financial profitability.

Hank drives the expansion of TruScore’s direct sales, establishes relationships with TruScore’s clients, identifies clients, and keeps up-to-date on industry trends and client developments.

TAYLOR BRANTON / Bookkeeper

Taylor is responsible for managing payroll and employee fringe benefits programs, in addition to organizing company gatherings and outings. Taylor oversees day to day accounting needs as it relates to client invoicing, accounts payable, and general compliance requirements. She also has a hand in month, quarter, and year end reports and works closely with the CEO and CTO to furnish details necessary to make accurate business projections and decisions.

KURT BLAZEK / Design Director

Kurt uses a unique blend of strategic thinking with dynamic executions to create TruScore’s visual and interactive design. He is responsible for creating, evolving, and sustaining the company’s brand to internal and external stakeholders through multiple mediums. He oversees all of TruScore’s digital strategies, along with the implementation of social media tools and techniques.

Kurt leverages TruScore’s marketing and messaging information to identify, evaluate, and apply methods to maximize the effectiveness of the search campaigns across all of the major search engines. He tracks and measures the ROI of search engine rankings, direct print, and marketing websites.

JOSH SHEETS / Chief Operations Officer

Josh is responsible for all day-to-day aspects of managing the operations and various functional areas including business development, sales and marketing, client delivery, vendor relations, human resources, and IT.

Josh helps to ensure outstanding customer service, and the administration of long-term and day-to-day business processes that complement the delivery of high quality, innovative customer-focused survey tools, assessments and hosted survey offerings.

TOM KUHNE / Managing Partner and CTO

Tom joined TruScore in 1995 and has served in a number of roles, including Data Analyst, IS Manager, and VP & CIO. In his current role as Managing Partner and CTO, Tom is the driving force behind TruScore's technology vision for the present and the future. He manages all aspects of TruScore’s information systems, ensuring all systems meet the highest functionality and security standards.

Tom enjoys working hand in hand with clients and partners to make sure TruScore® delivers the technology and advancement that has become expected of it as a leader in the online assessment marketplace.

DEREK MURPHY / Chief Executive Officer

Derek joined TruScore in 1996 and has served in a number of roles, including Data Analyst, Operations Manager, and President & COO. In his current role as CEO, he is responsible for planning and implementing the strategic direction of the company. In addition, Derek is involved in product development and overseeing the day-to-day business operations for TruScore.

TruScore founder Dr. Daniel Booth, a pioneer in the field of assessment of leadership and management skills, served as a mentor to Derek for more than a decade. During this time, Derek became certified on TruScore’s full line of management and leadership assessments. He currently uses these skills to lead content debriefings with customers and partners on a regular basis.

How’s Your Core Strength?

Physical therapy following shoulder surgery and back issues gave me a new appreciation for "core strength." Physiologically, core strength is primarily a function of our abdominal and lower back muscles, pelvis and diaphragm working together to provide support, balance and power when we need it. Core strength isn't as readily visible as the muscles on "muscle beach;" we notice it more in its absence. Core strength is a large part of power generated in the martial arts; it strengthens our backbone, contributes to a healthy upright posture, and is necessary for dynamic sports. Yoga and isometric exercises are particularly beneficial for developing core strength.

Written by Al Watts, Founder of inTEgro

Physical therapy following shoulder surgery and back issues gave me a new appreciation for “core strength.” Physiologically, core strength is primarily a function of our abdominal and lower back muscles, pelvis and diaphragm working together to provide support, balance and power when we need it. Core strength isn’t as readily visible as the muscles on “muscle beach;” we notice it more in its absence. Core strength is a large part of power generated in the martial arts; it strengthens our backbone, contributes to a healthy upright posture, and is necessary for dynamic sports. Yoga and isometric exercises are particularly beneficial for developing core strength.

There is a core strength possessed by some leaders and organizations that is comparable on many levels. It is the foundation for their reserve strength and power, contributes to balance, helps them maintain an “upright posture” and conditions them for success in dynamic environments. Like physiological core strength, it requires exercise and conditioning, but we don’t readily notice it other than in its absence. What is this kind of core strength, and how can we get it?

“Core” means at or from the center; like physiological core strength, leadership and organizational core strength also come from their center. Have you noticed how much more confident and powerful you feel when a deep sense of purpose or principles drives your actions? In those cases you are fueled by your core strength; you will likely not be deterred or distracted easily, and will remain committed to a task far beyond would otherwise be the case. In his classic book From Good To Great, Jim Collins labeled an organization’s combination of deep purpose and principles its “core ideology.” His research demonstrated that companies with a strong core ideology, coupled with “adaptive mechanisms,” achieved returns six times higher than their comparison companies and twelve times higher than general stock market returns.

Why would that be?

  • Most of us are more energized and loyal when working for a cause or purpose beyond just “another day, another dollar.” To be part of an organization committed “to bring inspiration and innovation to every athlete in the world” (Nike’s mission) is more energizing than if the purpose were merely “making athletic equipment” or “maximizing profits for shareholders.”
  • A clear purpose and solid values function as beacons attracting like-minded and like-motivated talent; they also serve to screen out those not aligned with an organization’s core ideology. Like any successful sea voyage that will be challenging, it is of primary importance to get the right people in the boat and the wrong people out of it.
  • A clear core purpose and solid core values can also serve as a “divining rod” of sorts for market opportunities that are good fits and a red flag for those that are not. For example potential acquisitions or mergers that are disguised as opportunities but don’t fit an organization’s core competencies or unique value proposition aren’t really opportunities. The dustbin of failed mergers and acquisitions is littered with organizations with values and cultures that were mismatches.
  • We know that trust significantly impacts relationships with leaders and organizations’ success in their markets. Credibility and trust increase when leaders are who they say they are and do what they say they will do; companies are rewarded by the marketplace when they live up to their brand promise.
  • It can be incredibly tempting to cut corners, bend rules or “fudge” on core values when the heat is on. Staying true to purpose and values while meeting competitive challenges and financial pressures hones the same kind of creativity that fuels innovation in general.
  • Physiological core strength helps us lift heavy weights, maintain our balance in awkward situations, stretch beyond old limits, marshal bursts of speed or power without injury and maintain an erect posture. The kind of core strength that we’re talking about here essentially does the same for leaders and organizations. “Maintaining an erect posture” in this context is about ethical behavior and sustainability.

Leaders and organizations cannot fake this kind of core strength any more than physiological core strength can be faked. Some try; leaders might “talk the talk” and organizations can fill manuals or cover walls with statements about purpose and principles. Unless their actions model their words consistently, however, to paraphrase Ralph Waldo Emerson “their actions speak so loudly we no longer hear what they are saying.” Real core strength and the courage of our convictions help us power through challenges and setbacks. As Howard Schulz, Starbucks CEO put it: “Winners use hardships as opportunities to reinforce their values, not abandon them.”

A recent New York Times article described the popularity these days of personal trainers, who among other things of course can help build up our physiological core strength. Could your organization and its leaders benefit from a “personal trainer” of sorts to build up the kind of core strength in this article?

Here is what such a trainer would recommend.

  • “Core” means “center.” Make sure that you articulate a core purpose and values or principles that come from your center – what you and those you work with care about, what you value and what you aspire to.
  • Keep it real and stay true. Core purpose and values become real for those inside organizations and its customers when they see them played out consistently. Not “walking our talk” is one of the greatest drivers of employee cynicism and disengagement; failure living up to our brand promise erodes brand value and market position.
  • Work it! The more we are exposed to messages about core purpose and values, the more they become part of us (but only when words are reinforced by actions.) On a regular basis we need to remind ourselves and those we work with why we are there, what we stand for and why that’s important. When we make critical decisions or pursue difficult courses of action, communicate how those decisions and actions were driven by core ideology.
  • Exercise. Like most muscles or capabilities, without use we lose them. Use your core purpose and core values or principles as that “diving rod” for scoping out market opportunities. Use them as your primary screen for whom to “get in the boat and whom to keep out of the boat.” When faced with difficult decisions, keep core ideology foremost in your discernment process. If we exercise our core ideology only when convenient, fruits are the same as when we exercise anything else only when it’s convenient.
  • Don’t make it an “exercise.” Too many organizations and leaders go through the mission, vision, values exercise because they’ve heard that’s what they’re supposed to do. The products are usually mish-mashes of rather dull, similar-sounding statements that are interchangeable across organizations. When our stated core purpose and principles are not reflections of our “DNA” – who we really are and aspire to be, they become passionless exercises that generate little commitment.

Here’s to your health and core strength!


wattsDr. Al Watts
Al Watts is a veteran consultant, and the founder of inTEgro, Inc. His book, Navigating Integrity – Transforming Business As Usual Into Business At Its Best, reflects lessons learned after 10 years in private industry and nearly 30 as a consultant about how to integrate values with creating value. His unique Leadership and Organizational Integrity Model serves as a practical platform for strategic planning, organization assessment and organization development work.

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