SCANNER FREEMONT / Data Analyst
Freemont is responsible for the digital conversion of survey responses while adhering to strict quality standards set forth by its managers. Freemont began its career at TruScore in 1996 as a Data Analyst and quickly became pivotal to TruScore's success. As the years passed, Freemont has slowly matured into part-time Data Analyst while also holding many positions in the work environment including On The Floor, On The Empty Desk, and Hold The Door (AKA Hodor).
RON SACCHI / Master Coach
A former Operations Manager in the High Tech Industry, Ron Sacchi brings decades of leadership and management experience to the organizational development and the executive coaching arena. An energetic thought-leader with a track record of success in all areas of Human Capital development, he has consulted and coached managers in start-ups, joint-ventures, high tech, pharmaceuticals, and media. Because of his business acumen and creative approaches to behavioral change, he is respected in the HR community specifically for the ability to direct, motivate, influence and inspire leaders to improve performance.
Holding an MBA from Saint Mary’s College, Mr. Sacchi is also licensed in various management, leadership and psychological profiling tools.
CARLANN FERGUSSON / Master Coach
Carlann inspires leaders to reconnect to their individual purpose and lead with contagious energy. She ensures leaders gain deep self-awareness and eliminate self-sabotaging behaviors. Her guidance is based on coaching, training and selecting hundreds of executives across diverse companies as well as her own journey into the executive ranks.
Carlann is the author of the highly acclaimed book The Insightful Leader: Find Your Superpowers, Crush Limiting Beliefs and Abolish Self-Sabotaging Behaviors (Praeger, June 2018). She holds a master’s degree in Industrial-Organizational Psychology. Her thirty years of experience include leadership roles in Fortune 500s, the private sector, and the U.S. Government. Carlann has been a featured guest on ABC News Radio, Wharton Business Radio and has been cited in CBS MoneyWatch, International Business Times, Newsday and Workday.
DR CHUCH MELTZER / Master Coach
Dr. Chuck Meltzer is a Master Coach and President of the SynTECGroup, an organizational development consulting firm. As an executive coach, he draws on his training at a doctoral level in psychology, direct senior management experience and management consulting with a wide cross section of industries. He has developed an extensive series of strategies to assist leaders in creating organizational wide and personal change. Dr. Meltzer has a decade of direct senior management experience and 20 years’ experience functioning within his consulting and coaching practice. His coaching approach is solution focused and time framed. Based on determined goals, a personally customized approach to the process has enabled his clients to realize sustainable change in a manner that allows them to enhance their effectiveness and success as leaders within their organization.
Dr. Meltzer is certified and a master trainer in several coaching assessment tools that he employs within his practice.
ERIN HIRSCHLAND / Master Coach
Erin is an organization development expert with nearly two decades experience serving organizations of all sizes across industries on a broad range of issues. Working with leadership teams, she helps articulate an actionable vision and corresponding values, connecting these to organizational strategy, execution and results. Her tools of choice include senior team retreats, one-on-one executive coaching and proven survey and related instruments.
Erin’s additional expertise includes designing employee selection systems, developing performance management tools that increase performance across the organization over time and employee and customer experience metrics. An effective facilitator and coach, Erin works with leaders and their teams to build trust, commitment and results.
She holds a Bachelor of Arts degree in Psychology from the University of California, Santa Barbara and a Master of Arts degree in Industrial/Organizational Psychology from the University of Colorado.
SONYA D HAMILTON / Senior Assessment Consultant
Sonya is a Senior Assessment Consultant at TruScore with over 24 years of experience designing and delivering 360 feedback solutions and providing 360-based coaching, training and interpretation.
Sonya has extensive experience working with Managers and Leaders, guiding them through the feedback and development journey and providing insights and direction to help maximize their impact within the organization. Sonya’s areas of expertise include 360-based coaching, 360 data analysis and interpretation, Train-the-Trainer certifications, facilitation, survey & questionnaire design, and the design and delivery of assessment programs.
Sonya has a Bachelor’s degree in psychology and a Master’s of Science degree in Industrial & Organization Psychology from Springfield College with a specialty in Counseling and Psychological Services. She is a Master Trainer for TruScore and the Clark Wilson Task Cycle surveys receiving a Certificate of Achievement in “How to Train a Trainer”. In addition, Sonya is certified to administer a variety of other psychometric instruments including employee engagement and organizational instruments as well as the line of Hogan Personality Assessments.
KAYLEY MOTZ / Assessment Advisor
Kayley draws on her extensive customer service background to provide clients with prompt, quality support. In her role as Assessment Advisor, Kayley works to ensure clients’ needs are being met. She assists in project set up and management, as well as processing and quality checking feedback reports. Kayley also aids in the execution of the day-to-day responsibilities of the production team, such as coaching session scheduling and tech support.
CRYSTAL HUGHES / Assessment Advisor
Crystal leverages her extensive background in Industrial-Organizational (I-O) psychology as she manages the day-to-day operational and tactical aspects of multiple and large scale projects for TruScore.
Crystal assists clients with setting up and managing feedback projects, and serves as the point of contact throughout the entire process. She quality checks feedback reports, and provides tech support when needed.
ELLIE SOLOMON / Assessment Advisor
Ellie manages project implementation for the entire 360 assessment feedback process and ensures that each client’s unique needs are met on time and in an efficient manner. Ellie consults with clients who use TruScore’s off-the-shelf Task Cycle® instruments as well as providing hosting solutions for clients using their own survey content, including custom processes and reports. She helps clients navigate through the TruScore® survey hosting software, having literally written the handbook that several clients are using.
She coordinates and implements all translation efforts, including soliciting bids, managing timelines, providing files to the translation companies, implementing translations for the web pages, and testing.
ULLA WESTERMANN / Software Engineer
Ulla uses her years of experience as a software engineer to maintain and add new features to TruScore's applications. She also helps with customizing feedback reports based on client needs.
HANK CURTIS / Business Development Manager
Hank manages and assists in the analyzing, planning, research, and development of TruScore’s objectives and strategic plans in order to achieve business opportunities, growth, and financial profitability.
Hank drives the expansion of TruScore’s direct sales, establishes relationships with TruScore’s clients, identifies clients, and keeps up-to-date on industry trends and client developments.
TAYLOR BRANTON / Bookkeeper
Taylor is responsible for managing payroll and employee fringe benefits programs, in addition to organizing company gatherings and outings. Taylor oversees day to day accounting needs as it relates to client invoicing, accounts payable, and general compliance requirements. She also has a hand in month, quarter, and year end reports and works closely with the CEO and CTO to furnish details necessary to make accurate business projections and decisions.
KURT BLAZEK / Design Director
Kurt uses a unique blend of strategic thinking with dynamic executions to create TruScore’s visual and interactive design. He is responsible for creating, evolving, and sustaining the company’s brand to internal and external stakeholders through multiple mediums. He oversees all of TruScore’s digital strategies, along with the implementation of social media tools and techniques.
Kurt leverages TruScore’s marketing and messaging information to identify, evaluate, and apply methods to maximize the effectiveness of the search campaigns across all of the major search engines. He tracks and measures the ROI of search engine rankings, direct print, and marketing websites.
JOSH SHEETS / Chief Operations Officer
Josh is responsible for all day-to-day aspects of managing the operations and various functional areas including business development, sales and marketing, client delivery, vendor relations, human resources, and IT.
Josh helps to ensure outstanding customer service, and the administration of long-term and day-to-day business processes that complement the delivery of high quality, innovative customer-focused survey tools, assessments and hosted survey offerings.
TOM KUHNE / Managing Partner and CTO
Tom joined TruScore in 1995 and has served in a number of roles, including Data Analyst, IS Manager, and VP & CIO. In his current role as Managing Partner and CTO, Tom is the driving force behind TruScore's technology vision for the present and the future. He manages all aspects of TruScore’s information systems, ensuring all systems meet the highest functionality and security standards.
Tom enjoys working hand in hand with clients and partners to make sure TruScore® delivers the technology and advancement that has become expected of it as a leader in the online assessment marketplace.
DEREK MURPHY / Chief Executive Officer
Derek joined TruScore in 1996 and has served in a number of roles, including Data Analyst, Operations Manager, and President & COO. In his current role as CEO, he is responsible for planning and implementing the strategic direction of the company. In addition, Derek is involved in product development and overseeing the day-to-day business operations for TruScore.
TruScore founder Dr. Daniel Booth, a pioneer in the field of assessment of leadership and management skills, served as a mentor to Derek for more than a decade. During this time, Derek became certified on TruScore’s full line of management and leadership assessments. He currently uses these skills to lead content debriefings with customers and partners on a regular basis.
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Everyone I've spoken with about this book relates an experience working for the two types of leaders discussed in these pages. Around some leaders (the Multipliers) they feel confident about their abilities and are willing to work their hardest, whereas around other leaders (the Diminishers) they feel inept and are unwilling to contribute more than the minimum required to keep the job. Unfortunately, I heard many more stories about the problems of working for a Diminisher than the joys of working for a Multiplier. The focus of this book is understanding the difference between these two leadership styles and learning how to move from being a Diminisher to a Multiplier.
A Multiplier is defined as a leader who is able to understand and solve hard problems rapidly, achieve goals, and adapt and increase the team's capacity over time. A Diminisher is a leader whose team operates in silos, finds it hard to get things done, and despite having smart people, seems to not be able to do what is needed to reach goals.
by Liz Wiseman, with Greg McKeown. 2010. NY: HarperBusiness Publishers. 243 pages.
Reviewed by Diane Byington, Ph.D.
Everyone I’ve spoken with about this book relates an experience working for the two types of leaders discussed in these pages. Around some leaders (the Multipliers) they feel confident about their abilities and are willing to work their hardest, whereas around other leaders (the Diminishers) they feel inept and are unwilling to contribute more than the minimum required to keep the job. Unfortunately, I heard many more stories about the problems of working for a Diminisher than the joys of working for a Multiplier. The focus of this book is understanding the difference between these two leadership styles and learning how to move from being a Diminisher to a Multiplier.
A Multiplier is defined as a leader who is able to understand and solve hard problems rapidly, achieve goals, and adapt and increase the team’s capacity over time. A Diminisher is a leader whose team operates in silos, finds it hard to get things done, and despite having smart people, seems to not be able to do what is needed to reach goals.
Multipliers distinguish themselves from Diminishers through five disciplines. First, Multipliers attract and optimize talent by operating as Talent Magnets, attracting and deploying talent to its fullest regardless of who owns the resource. Conversely, Diminishers operate as empire builders, insisting that they must own and control resources to be more productive.
Second, Multipliers operate as Liberators, producing a climate that is both comfortable and intense. They remove fear and create the safety that invites people to do their best thinking, but they also create an intense environment that demands people’s best efforts. In contrast, Diminishers operate as tyrants, introducing a fear of judgment that has a chilling effect on people’s thinking and work.
Third, Multipliers operate as Challengers by seeding opportunities, laying down a challenge that stretches an organization, and generating belief that goals can be achieved. In contrast, Diminishers operate as know-it-alls, personally giving directives to showcase their knowledge. Whereas Diminishers set direction, Multipliers ensure that direction gets set.
Fourth, Multipliers operate as Debate Makers, driving sound decisions through rigorous debate. They engage people in debating the issues up front, which leads to decisions that people understand and can execute efficiently. Conversely, Diminishers operate as decision makers who tend to make decisions alone or within a small inner circle, but they leave the broader organization in the dark to debate the soundness of the decision instead of executing it.
Finally, Multipliers serve as Investors, delivering and sustaining superior results by maintaining high expectations across the organization, as well as providing necessary resources for success. They hold people accountable for their commitments. Diminishers, on the other hand, are micromanagers who drive results by holding on to ownership, jumping into the details, and directly managing results.
Multipliers get more than twice as much from their teams than Diminishers do, and team members are excited about doing the work. In these days of decreasing resources, helping Diminishers to become Multipliers can greatly enhance the productivity of teams and organizations.
The skills of Multipliers can be learned. The authors suggest that leaders take a 360 feedback assessment to learn where their strengths and shortfalls lie. Then, “top off a strength and neutralize a weakness.” Leaders rarely turn their biggest weaknesses into their biggest strengths. The truth is that you do not have to be fabulous at everything. You just can’t be bad. You need to move the weakness into a middle, acceptable zone, which frees you up to turn your modest strengths into towering strengths. Choose your strongest area among the five disciplines and build a deep and broad repertoire of practices that allows you to excel at this discipline.
Numerous suggestions are included for how to move across the continuum from Diminisher to Multiplier. Nearly everyone has some characteristics of each type in their repertoire. This book will help you sort through what you need to do, and encourage you on your path.
Wouldn’t it be great if everyone I spoke with about this book told me enthusiastic stories about the Multipliers they’ve worked for, and could hardly remember having worked for a Diminisher? If every leader were to read this book and take its message to heart, that could happen.
— Diane Byington is a writer and coach who consults with The Booth Company.
